FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
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What are shipping costs?
We offer free shipping on any order of more than $30. If you live local to us and would like to pick it up, please select "Local Pickup" when checking out. We will then contact all pickup orders to let you know when we will have our porch pickup day. Unfortunately, for now, we are not shipping internationally.
What is the estimated shipping time?
Orders will typically be shipped out within 1-2 days after ordered to the provided address.Simply Cozy is not responsible for any delays or damages to product caused by postal services or stolen packages.
What fabric is considered the best for pajamas?
When it comes to pajamas, you look for comfortable and breathable options. After much deliberation, we came to the conclusion that Bamboo-viscose is the coziest
fabric. In addition, it is one of the most breathable fabrics with
temperature-regulating qualities.
Can I return my order?
Unfortunately, currently, we do not allow returns. However, we would be happy to do an exchange for store credit within the period of 14 days. To be eligible for this exchange, your item should be in the same condition that you received it, that is, unused or unworn with tags and in its original packaging. Moreover, you need to have the receipt or proof of purchase.
What should I do if I receive a damaged or wrong order?
To avoid such conditions, make sure to inspect your order upon reception and contact us immediately if the item is damaged, defective or wrong. We will evaluate the issue and try our best to make it right.
How should I contact Simply Cozy to resolve the issue?
You can reach out to us through email to resolve your issue. Email us at simplycozyclothingco@gmail.com.
Are your products safe for kids?
All our products are safe for kids as they are NOT treated with any harmful chemical or flame retardants. All our children's sleepwear is made from soft & high-quality fabric. Every piece is designed to fit snugly against the skin.